Introduction

ShapeNerd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all ShapeNerd users and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Tim Brookman on 0410 544 779.

Collection of Information

In order to use the ShapeNerd website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by ShapeNerd is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from ShapeNerd customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@shapenerd.com.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@shapenerd.com.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications / Privacy Policy

ShapeNerd uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@shapenerd.com You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

ShapeNerd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. ShapeNerd does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the ShapeNerd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of shapenerd.com shapenerd.com.au and shapeshop.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Security Policy

ShapeNerd uses Stripe for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. Stripe is certified to the highest industry standards and has obtained regulatory licenses around the world.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by ShapeNerd or any outside party.
• All transactions are performed under 128 Bit SSL Certificate or higher.

For more information about Stripe and online credit card payments, please visit www.stripe.com/au.

Shipping Information

ShapeNerd ships with Australia Post/Star Track Express. The lowest possible price will be selected at the time of checkout. Where possible, items will be bundled together to save on shipping. Should you have any special requirements, please contact us prior to placing your order.

Delivery Policy

After ordering online, you will receive an email confirmation from us containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via your chosen shipping within 1-2 working days; however, if goods are unavailable, delivery will take a little longer. If it's likely that delivery will take a large amount of time (due to stock being unavailable, out of stock at the supplier or discontinued) then ShapeNerd will contact you to remedy the situation. This will be handled on a case-by-case basis to ensure the best possible outcome is delivered.

If you wish to query a delivery please contact us at info@shapenerd.com.