Updated: June 4, 2023
NOTE: ShapeNerd reserves the right to modify, change, and update this policy at any time without notice.

National Australia Shipping

For deliveries within Australia, we use different Courier and Postal services such as Australia Post, ARAMEX, Allied Express. The shipping costs are calculated automatically by each carrier and are final. In case of incorrect or incomplete address information, any additional shipping costs incurred will be at the customer’s expense.

If the customer selects “WA Metro Courier” and is not in WA nor the Metropolitan coverage area, the order will be cancelled and refunded less any fees incurred.

Using a Third Party Shipping Account

If you request a shipment to be processed using your account with a carrier, ShapeNerd is not responsible for any errors related to pricing, package pick-ups, package delays, lost packages, and shipment insurance.  For orders over $100, additional insurance charges may by added to the cost of shipping to cover the full value of the order.

Tracking Deliveries

A tracking number will automatically be provided to you after an order has shipped, and you will also receive an email confirming your tracking number. Please note, some shipping methods may not have proper tracking options.

Failed Deliveries

If an item fails to be delivered to you due to non-attendance, the courier will take the package back to their depot and issue a delivery attempt card. The customer is responsible for going to the depot and collecting their goods within a timely manner. If the goods are not collected within a timely manner (usually 2 weeks), the goods will be returned to us and ShapeNerd will be charged an additional fee. In case of this, we will try to contact you and make arrangements to deliver the package again. The additional charges incurred due to re-shipping will be forwarded to you, the customer.

Order Processing Time

We always try our best to process and ship all orders within 1 business day unless otherwise communicated.

Order Pick-Ups

Customers are welcome to come by our warehouse direct to public location and pick up their orders at the pickup location, after it has been processed and notified that the goods are “Picked and Ready for Collection”. Simply choose the “Pickup” option when at the “Shipping” step of the checkout process. You will need to know your Order Number and bring your ID to pick up your package.